Privacy Policy
Welcome to RAYON (“we,” “our,” or “us”). RAYON is a commercial online shopping marketplace that connects customers with multiple vendors selling products across various categories. We are committed to protecting the personal information of everyone who visits, browses, registers, shops, or sells on our platform.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights regarding that information. By accessing or using RAYON, you agree to the terms of this Privacy Policy.
Information We Collect
Customer Information
When you browse or shop on RAYON, we may collect:
- Account details — name, email address, username, and password
- Contact information — phone number, billing address, and shipping address
- Order information — items purchased, order value, payment method, and order history
- Payment data — card type and last four digits; full payment details are processed securely by our payment gateway partners and are never stored on our servers
- Wishlist and browsing activity — saved products, viewed items, and search queries
- Device and technical data — IP address, browser type, operating system, and session duration
Vendor Information
When you register as a vendor on RAYON, we additionally collect:
- Business name, store name, and store description
- Business address and contact number
- Bank account or payout details for commission withdrawals
- Tax identification or GST registration number where applicable
- Product listings, pricing, inventory data, and store policies
- Order fulfilment activity, shipping details, and customer communication records
Automatically Collected Data
We automatically collect data through cookies, web beacons, and analytics tools when you interact with our website, including pages visited, time spent, click patterns, and referral sources.
How We Use Your Information
For Customers
- Process and fulfil your orders
- Send order confirmations, shipping updates, and delivery notifications
- Manage returns, refunds, and customer support requests
- Show personalised product recommendations and wishlist features
- Send promotional offers, new arrivals, and discount notifications (with your consent)
- Detect and prevent fraudulent transactions
For Vendors
- Manage your vendor account, store, and product listings
- Calculate and process commission payouts and withdrawals
- Notify you of new orders, customer messages, and store activity
- Verify your business identity and maintain marketplace compliance
- Improve marketplace tools and vendor dashboard features
For All Users
- Maintain and improve our website performance and security
- Analyse traffic patterns and shopping behaviour to enhance user experience
- Comply with applicable legal obligations
- Respond to customer service enquiries and resolve disputes
Sharing of Information
RAYON does not sell your personal information to third parties. We share information only in the following circumstances:
- With vendors — when you place an order, the relevant vendor receives your name, delivery address, and order details to fulfil your purchase
- With payment processors — to securely process your transactions (e.g., Razorpay, PayU, Stripe, or other gateway partners)
- With logistics and courier partners — to arrange shipping and delivery of your orders
- With analytics providers — anonymised data only, to understand site usage and improve performance
- With legal authorities — when required by law, court order, or regulatory obligation
Cookies and Tracking Technologies
RAYON uses cookies and similar tracking technologies to:
- Keep you signed in during your shopping session
- Remember items in your cart and wishlist
- Personalise product recommendations based on your browsing history
- Measure the effectiveness of promotions and marketing campaigns
- Analyse traffic patterns via Google Analytics or similar tools
You can control cookie preferences through your browser settings. Disabling cookies may affect your ability to use certain features such as the cart or wishlist.
Payment Security
All payment transactions on RAYON are processed through PCI-DSS compliant payment gateways. We do not store your full card number, CVV, or net banking credentials on our servers. Payment data is encrypted end-to-end between your browser and our payment partner.
Order and Transaction Records
We retain records of all transactions, including order history, invoices, and payment confirmations, for a minimum period required under Indian tax and accounting laws (typically 7 years). These records may be used for dispute resolution, refund processing, or legal compliance.
Marketing Communications
If you opt in to marketing communications, we may send you emails or SMS notifications about new products, seasonal sales, exclusive offers, and platform updates. You can unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly. Opting out of marketing does not affect transactional communications such as order updates.
Third-Party Links and Vendor Stores
RAYON hosts independent vendor stores. Each vendor operates their own store within our platform. While we set marketplace-wide privacy and conduct standards, individual vendor policies may vary. We encourage you to review the store policies of any vendor you purchase from. RAYON is not responsible for the independent data practices of third-party vendors outside the scope of our platform.
Data Storage and Security
Your personal data is stored on secured servers. We use industry-standard encryption (SSL/TLS), firewalls, and access controls to protect your information from unauthorised access, disclosure, or misuse. While we take all reasonable precautions, no system can guarantee 100% security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.
Data Retention
We retain your personal data for as long as your account is active or as needed to provide you with our services. You may request deletion of your account and associated data at any time (see Section 13). Some data may be retained beyond account deletion where required by law, such as transaction records for tax compliance purposes.
Your Rights
Depending on your location and applicable law, you have the following rights:
- Right to access — Request a copy of the personal data we hold about you
- Right to correction — Request correction of inaccurate or incomplete data
- Right to deletion — Request deletion of your account and personal data
- Right to restrict processing — Request that we limit how we use your data
- Right to data portability — Request your data in a structured, machine-readable format
- Right to withdraw consent — Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at [contact email]. We will respond within 30 days of receiving your verified request.
Account and Data Deletion
You may request deletion of your RAYON account by contacting us at [contact email]. Upon receiving your request:
- We will verify your identity before processing the deletion
- Your account, profile, and personal data will be removed from active systems
- Order history data may be retained for legal and accounting compliance
- Vendor payout records will be retained for the period required under applicable financial regulations
- Deletion requests are processed within 30 days of identity verification
Changes to This Privacy Policy
RAYON reserves the right to update this Privacy Policy at any time. When we make material changes, we will notify registered users via email or a prominent notice on our website. The updated policy will display the revised effective date at the top of this page. Continued use of RAYON after any update constitutes your acceptance of the revised policy.
Governing Law
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts located in [your city], India.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy, please reach out to our Privacy Team:
RAYON Email: rayon123@gmail.com Phone: +44 9999999999